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Small Business Info Index
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- How Your Phone is Answered Says a Lot About Your Cleaning Company By Steve Hanson
The way you and your employees answer your phone is extremely important to your business. Much of the contact you have with customers or potential customers will be through the telephone so you want them to feel that they're dealing with a professional, courteous business. Here are some tips for ensuring your phone answering skills are top notch:…
- Quality Controls for Franchising Companies Sample Outline By Lance Winslow
Quality control in franchising companies is paramount and all franchising companies must have strict guidelines to insure consistency. To insure this takes place throughout your franchise system you must make this a policy in your confidential operations manual. Your first step should be to make an outline of your policies and reasons behind them…
- It's Spring - Time For A Compensation Program Tune Up By Sharon Terry
Now that winter has passed, the annual ritual of spring cleaning is in full swing. Spring cleaning is more than cleaning the windows and clearing the cobwebs that hid in the corners during the winter. “Spring is a time to take a serious look at your compensation program and begin planning for the next budget cycle. Depending on your organization'…
- Small Business and Disability: Myths and Misconceptions By Laura Gillson
According to the U.S. Census Department, approximately fifty-four million Americans are disabled, or have considered themselves disabled at one time or another. While this number represents a large percentage of the workforce, the vast majority of individuals with disabilities are unemployed. In fact, about seventy percent of Americans with dis…
- Gold Medal Delegation By David Handler
When the recent Games of the XXVIII Olympiad came to a close in Athens, two events stood out in my mind as perfect examples of the importance of time management:1. Teenage swimmer Michael Phelps, America’s most-celebrated Olympic athlete, matched Mark Spitz’s record of four individual gold medals with a stirring comeback in the 100m butterfly. Ph…
- How to Start Home Based Travel Businesses By Randy Wilson
Home based travel businesses are no longer the wave of the future. Home travel businesses are the hot trend right now. So if you’re considering becoming a travel agent, this brief guide will provide you with information you need to know.First, there are generally two types of home travel businesses:Referral agencies
Booking and selling agenciesH…
- Choosing a Truck Wash Location in Nevada, Case Study By Lance Winslow
There are several well-known truck washes in the Great State of Nevada. Truckers need to get their truck washes as they travel West into California after coming off the mountains thru the weather, which dirties their trucks. There are two truck washes in Reno and two in Las Vegas, another strategically placed in Fernley to catch traffic coming fr…
- Finding the Right Virtual Assistant for Your Small Business By Karri Flatla
Articles abound advising the business community how to properly screen when looking for a Virtual Assistant (VA). Unfortunately, some of the advice may lead you astray, as it often ignores the fact that VAs are not employees but independent contractors providing professional business to business (B2B) services.For example, I have yet to have a pr…
- 10 Tips for Proper Behavior When Cleaning Around Tenants By Steve Hanson
Just because you're in the cleaning business doesn't mean you never come into contact with the people who work in the buildings you care for. Learning how to work around and communicate with building tenants and their employees goes a long ways towards building trust in your company and the employees who work for you.
Learn and remember names…
- Yesterday I Read A Book, Yikes By Chris Ellington
Yes, I admit it. I did.Now, don't get me wrong. I am an internet marketer. I spend hours and hours in front of my computer, answering questions from my customers, working with prospects, improving my offering. I personally take calls from my customers and I react to ensure that their needs are met. I work hard to squeeze every dollar out of my we…
- What Your Small Business Can Learn From The Doctor By Denise O'Berry
Most doctors never distinguish the difference between customers and patients. That's why they have waiting rooms instead of reception areas.Walk into most any doctor's office and you'll see numerous chairs -- typically full of people waiting to see the doctor -- and signs that tell you what you can't do or must do (e.g., you must wait 3 days for …
- Does Your Company Have a Business Image Manual By Lance Winslow
Every business regardless of size needs a “Business Image Manual” to protect their band. Even the smallest companies with only a few employees is well served when there is a business image manual in place. For 15 years I ran a small business, which I eventually franchised and later expanded to 23-states and 4 countries. What I had learned after f…
- SBIR vs STTR By Lisa DeMaio
SBIR vs. STTR: If you are participating in the SBIR program you may also want to consider participating in the Small Business Technology Transfer (STTR) Program. The STTR program is considered SBIR’s twin sister, although there are some added hoops one must jump through in order to participate. Like SBIR, the STTR is the US Government’s way of pr…
- 7 Tips to Improving Your Cash Flow By Pam Newman
Cash is King... That is what everyone tells us and it is true! You cannot function successfully in any business without proper cash flow. So if this Cash Principle is so well known, then why is it that so many businesses struggle? Sometimes the obvious is not always so obvious when you are entrenched in running the day-to-day aspects of your busi…
- How to Eliminate the Competition in Your Massage Business By Elizabeth Fletcher Brown
One of the biggest mistakes massage therapists make in trying to promote themselves is that they are mostly doing it the same way as every other therapist. The problem with that is, it then makes their services indistinguishable from every other practitioner in town, and they have thus created for themselves a little problem called.... competitio…
- How to Create an Employee Manual By Stephanie Chandler
Large corporations use employee manuals to both educate employees about policies and protect themselves legally. Whether or not you need an employee manual is your decision, though it can be a great tool for keeping your policies consistent.Make sure you have your employee manual reviewed by a lawyer to make sure it is compliant with local and fe…
- Take a Break - Have a Pity Party By Debbie Jenkins
Pity parties are nothing new. In fact, we do it all the time and I'm guessing that you probably go to many... you know, you get together with some friends and you'll bemoan the state of your industry. No one understands what we do and how we can help them. Companies are always spending less and less on the services I have to offer. I only get cal…
- Growing Your Small Business Through Alliances and Joint Ventures By Janis Pettit
-- Beyond Cold Calling, “Warm” Calling and Sending E-mails --Many Solo Entrepreneurs work from a home office. Our only connections to the outside world are the internet / e-mail and the telephone. Cold calling, “warm” calling and sending e-mails may seem like the most obvious way to let people know about us and to generate sales. But, there’s ano…
- Small Business Marketing: Specialize or Generalize? By Leslie Durand
There have been many great points raised on both sides of this discussion. In order to make a final decision, we must look at how the business world is moving and at the purchasing patterns of the consumers who will be utilizing your services.The Internet has changed the way people look for services (personal and professional). For example:
· If …
- Is Your Small Business Name Important? By Denise O'Berry
You bet a name is important. Many small business owners try to come up with a clever name for their business rather than one that explains what they do. And, nine times out of ten, that is a mistake. Your business name should give your prospects some idea of what your business is about.One of the most useful processes I've used to help my clients…
- Small Business Pricing Strategies By Sharron Senter
TACTIC #1 -- Never simply slash your prices, unless you're trying to empty obsolete inventory. Instead, try repackaging your prices so they're more affordable in the short-run so more prospects can afford them. For example, rather than pricing your service for the year, "Our monthly newsletter is only $39 for the year." Instead, try "Our monthly …
- Encouraging Your Customers to Pay On Time By Caroline Jordan
Nothing can drive a business down faster than customers who don’t pay their bills as agreed. When you sell to customers on credit you are making an agreement with them. You will provide them with goods or services in exchange for their payment within the terms you agree upon. Period.What I’m seeing more and more of is businesses using their suppl…
- Motorizing for Profit - The Craftsmen Have Left the Building By Doug Emerson
In the summer, I can't drive two blocks without seeing the activity of the construction industry. Road contractors, house builders and landscapers are everywhere.From my less than scientific windshield study, it seems that to remain competitive and to attract willing employees in the contracting industry, every tool needs to be powered.1. Powered…
- How Do I Build A Winning Business Plan? By Neil Best
Using sample business plans and their structure, along with studying as many business plan examples as you can, will provide you with the necessary framework to consider your business from every possible angle.Starting or running your business without a business plan is akin to being a human without a skeleton!Not only will using a sample structu…
- Advertising - For Small Businesses (Part 2) By Alan Fairweather
How to do itPeople skim through newspapers and magazines and they aren't
necessarily looking for information on products or services
(unless they're reading the classifieds) It's therefore
absolutely vital that your advertisement grabs their
attention and encourages them to read more. Many ads are
designed merely to create awareness of a product …
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